Xbox Return & Refund Policy
We want you to be fully satisfied with your Xbox hardware and accessories; if you are not, you can return most physical items within 30 days of purchase for a full refund. Digital content and games are subject to specific eligibility criteria through our digital refund request process.
Initiate Your Request
Sign in to your Microsoft account order history and select 'Request a return' for the specific hardware or accessory you wish to send back.
Print Shipping Label
Once your return is authorized, download and print the prepaid shipping label provided via your account dashboard or email.
Package Your Item
Place the item in its original packaging with all included manuals and cables to ensure a smooth inspection process.
Ship and Track
Drop off your package at the designated carrier location and use the provided tracking number to monitor your return status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing