Frequently Asked Questions
Find quick answers to common questions about Xbox consoles, accessories, and digital services.
How can I track the shipping status of my console order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status in the 'Order History' section of your Microsoft account.
What is the return policy for Xbox hardware and accessories?
We offer a 30-day return policy for hardware products like consoles and controllers. Items must be returned in their original packaging with all included manuals and components.
Do Xbox consoles come with a manufacturer warranty?
Yes, all new Xbox consoles include a standard 1-year limited hardware warranty that covers manufacturing defects. You can register your device online to check your specific coverage dates.
Which payment methods are accepted on the Xbox store?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Xbox Gift Cards. Digital purchases can also be made using your Microsoft account balance.
How do I redeem a digital code for a game or subscription?
You can redeem codes directly on your console via the Microsoft Store app under 'Redeem Code', or online at redeem.microsoft.com. Once redeemed, the content will be added to your library automatically.
Is international shipping available for physical products?
Shipping availability varies by region. We currently ship to most major international markets. Specific shipping costs and delivery estimates will be calculated at checkout based on your location.